Helpdesk & Support
Consulting

How well-supported are your employees?

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IT Support is one of the most critical tools a CEO has in their toolbelt in terms of improving employee retention and job satisfaction. There will always be tech problems, whether created by poorly designed infrastructure, software or processes, end user error or lack of proper training, and Do It Yourself IT "helpers" pushing the wrong button. How these support issues are handled, and what tools are available to your staff for remediation so they can get back to work are key to lowering stress and technology anxiety at work.

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Can your staff access self-help resources? Do you have a ticketing system to track project and support requests? Is your IT Department or MSP responsive, or do service and project tickets seem to age and require you wait for simple solutions? Does it feel like you're always asking for help on the same types of issues repeatedly with no root cause solutions? Do projects cause more issues than the problem they were designed to resolve? These are service frustrations we can remediate for your firm.

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We have deep experience in hiring, creating, training, managing and optimizing helpdesks, support teams, project teams, MSPs, Network Operations Centers, Security Operations Centers, and Datacenters. We can typically analyze your support needs and get that squared away in short order, whether your support resources are internal, external or a combination.

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Happy, Supported Employees stay longer and are far happier to come to work on a daily basis!